Legal
Privacy Policy
Effective date: April 2026
Introduction
Raanika Fashion (raanika.in) is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit or purchase from our website, how we use it, and the choices you have. By using our site, you agree to the practices described here.
Information We Collect
Information You Provide
When you place an order, create an account, or contact us, we may collect:
- —Full name and delivery address
- —Email address and phone number
- —Payment details — processed securely by Razorpay; we never store card numbers
- —Order history and correspondence with our team
Information Collected Automatically
When you browse our site, we automatically receive basic technical information:
- —IP address and browser type
- —Pages visited and time spent on the site
- —Referring URL (where you came from)
- —Device type (desktop, mobile, tablet)
Cookies
Our website uses cookies to maintain your shopping cart session, remember preferences, and analyse site traffic. You can disable cookies in your browser settings; however, some features such as the shopping cart may not work correctly without them.
How We Use Your Information
Order Fulfilment
Your name, address, and contact details are used solely to process and deliver your order, send order confirmations, and provide shipping updates.
Customer Support
We use your contact information to respond to enquiries, process returns, and resolve any issues with your order.
Communications
If you subscribe to our newsletter or opt in at checkout, we may send you updates about new collections and offers. You can unsubscribe at any time using the link at the bottom of any marketing email.
Site Improvement
Aggregated, anonymised browsing data helps us understand how customers use our site so we can improve the shopping experience. This data is never linked to individual identities.
Sharing Your Information
Service Providers
We share only the minimum information necessary with trusted third parties to fulfil your order:
- —Razorpay — to process payments securely
- —Courier partners — your name and delivery address to dispatch your parcel
No Sale of Data
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is yours.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
Data Security
Our website is secured with SSL encryption, and all payment transactions are handled by Razorpay's PCI-DSS compliant infrastructure — we never store your card details on our servers. While we take all reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your order information for as long as is necessary to provide you with after-sales support, comply with our legal obligations (such as tax records), and resolve disputes. If you would like your account and associated data deleted, please contact us at hello@raanika.in and we will action your request within 30 days.
Your Rights
Under India's Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:
Access & Correction
You may request a summary of the personal data we hold about you and ask us to correct any inaccurate or incomplete information.
Erasure
You may request deletion of your personal data where we no longer have a lawful basis to retain it. This right does not apply where we are required to retain data under applicable law.
Withdrawal of Consent
Where processing is based on your consent (for example, marketing emails), you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Children’s Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
Third-Party Links
Our site may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact & Grievances
If you have any questions, concerns, or would like to exercise your data rights, please contact us at hello@raanika.in or through our Contact page. We will respond within 7 business days.